Frequently Asked Questions

Airtime and / or Airtime Related Products Reverse airtime transaction

Please note that processed transactions for airtime cannot be reversed

Electricity Blocked meter

It is possible for municipalities to block your meter. This usually happens when credit reconciliations are taking place on their system. Please note that during this period no electricity tokens vended will be accepted by the municipality Please communicate directly with your municipality as they will be able to give you more information as to when your meter will be available for vending When the reconciliation has been completed, your municipality will update their database and enable us to vend you an electricity token

Ekurhuleni & Tshwane municipalities

Please note that the Ekurhuleni municipality has changed their policy with regards to accounts in arrears. Any payment received from Summore will be used to settle outstanding municipal accounts Electricity tokens are automatically generated by the municipality and we don’t have access to their accounts. If you have purchased electricity but not received an electricity token your account may be in arrears in which case you should contact your municipality directly

Eskom

Please note that Eskom clients are required to register their meters for vending via online websites Contact Eskom today on 086 003 7566 to register Please ensure you have your Account number, ID number and Meter number ready and once the registration process is complete, you can register you meter with Summore and start vending

Meter error

It may happen from time to time that an error message displays on your meter. This could happen for various reasons however there are certain things you can try to fix it

1) Error 30
If you receive a message "Error 30", this means there may be a technical problem with your meter. Switch off your meter and your property's electricity main and wait a minute or two. Switch everything back on and retry the token. If you continue to receive this error message, please contact your municipality. They will most likely send a Technician to inspect your meter and fix the problem

2) DDDD
If your meter displays "DDDD", it means the token has already been redeemed and registers as a duplicate

3) 'Sad face logo'
If you receive a 'sad face logo', you have most likely entered the token incorrectly. If this happens just take your time and try again

Minimum amount electricity token

The minimum amount of electricity you may purchase at any one time is R50

Outstanding fees

You may not receive your electricity token if you have outstanding municipality fees which exceed the amount of electricity you want to purchase. Please contact your municipality directly to address the issue and we will process your transaction once your account has been settled

If however you are aware of any outstanding fees, just increase the amount you want to purchase. Your outstanding fees will be deducted from this amount and the balance will be sent with your electricity token

Unipin denominations

Please note that Category B Municipalities have predetermined fixed denominations. These denominations are R50, R100, R200, R250, R300, R500 and R1000

If you choose purchase a fixed denomination you will only receive only one pin. If however the amount you want to purchase do not match any of these denominations, you will receive a combination of these to make up the full amount purchased

Proof of purchase

Please note that VAT receipts are available on request. Just send us an email and we will send you the receipt electronically.